Cyberattack Causes Software Outage for Auto Dealers
CDK Software Malfunction Impacts Thousands of Locations
Manual Paperwork Adopted as Recovery Efforts Continue
Auto dealers across the country grappled with an ongoing software outage on Monday, June 19, 2023, following a cyberattack on CDK Global, a leading provider of retail software to the automotive industry.
CDK provides services to over 15,000 retail locations, and its dealer management systems store customer records and automate numerous aspects of dealership operations.
In the wake of the attack, CDK briefly restored some services for a few hours but was forced to deactivate them following a second cyberattack. As a result, dealers have been forced to revert to manual paperwork for tasks such as vehicle sales, financing, and service appointments.
CDK has stated that it will likely take several days for its software to be fully restored. In the meantime, auto dealers are facing significant challenges in their daily operations and are urging customers to be patient as they work to resolve the issue.
Conclusion:
The cyberattack on CDK Global and the subsequent software outage serve as a stark reminder of the vulnerabilities facing businesses in today's digital age. As technology becomes increasingly integrated into our lives, it is essential for organizations to prioritize cybersecurity measures to protect their systems and data.
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